Frequently Asked Questions

Everything you need to know about your gear and orders

What is your return policy for sports equipment?

We offer a 30-day return policy on all unused gear in its original packaging. Please note that for safety reasons, climbing equipment and customized jerseys cannot be returned.

How long does shipping take for domestic orders?

Standard shipping typically takes 3-5 business days. We also offer expedited 2-day shipping for athletes who need their gear ready for the weekend.

Do you offer professional assembly for bikes or fitness equipment?

Yes, we offer professional assembly services for all high-end bicycles and home gym equipment. You can select 'Pro Assembly' at checkout for an additional fee.

How can I track my order?

Once your order ships, you will receive an email with a tracking number and a link to our carrier's website to monitor your delivery in real-time.

Are the products on Killington Sports covered by a warranty?

All products sold are covered by their respective manufacturer's warranties. We are happy to assist you in facilitating a warranty claim if your gear arrives defective.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and interest-free installment plans through Affirm for high-value equipment.